Financial Services Customer Adviser
Handling day to day queries and providing HR advice ranging from recruitment through to retirement.
Standard Code
ST0178
On Programme Delivery
12 months
Funding
£3,500
Gateway Requirements
• Level 2 Maths and English.
• Submitted portfolio.
Pre-Assessment Meeting
• 30 minutes maximum.
• Remote telephone or video conference.
• Explanation of the assessments.
Assessment Methods
Portfolio Assessment
• Remotely assessed by our assessors.
Professional Discussion
• Carried out remotely.
• 90 minutes duration.
Grading
• Fail/Pass/Distinction.
• Results released within 5 working days of final assessment result.
Certificate
• Sent from ESFA directly to employer.
• Certificate received 5 days after final apprentice grade is released.